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Refund policy

If you would like to request a refund or exchange…

unfortunately we do not offer a free returns service. If you wish to return your purchase, we recommend you use a reputable and trackable postage service.

We can refund or exchange any products that are:

  • Purchased within the last 14 days

  • In a sellable condition with all tags attached

All items returned must be in perfect saleable condition. We reserve the right to decide if an item is saleable or not. If an item does not meet the criteria, unfortunately we cannot offer a refund or an exchange. In order to as satisfy saleable, items must meet the following:

  • Tags have not been removed

  • Items don't smell of smoke, perfume, aftershave.

  • Have not been washed

  • Unmarked, not dirty or damaged in any way.

You will be provided with a DomePeak Returns/Exchange sheet. Please fill this out with as much details as possible in order to help us action your request as quickly as we can.

INCORRECT/OLD ADDRESS PROVIDED?

If we are to receive an item back to us from the shipping provider because of an old or incorrect address provided. You will be expected to pay for the new shipping label/service in full. It is the customers responsibility to fill out the contact and address details in full and to as much detail as possible to allow us to provide you with the highest and the fastest level of service.

If you have any questions or queries, please feel free to email us at customercare@domepeak.com.

Thank you

The DomePeak Team.